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III. Account-related (logging in/registration)
- 1. Who can register?
- Anyone with access to the web can visit and browse the sandbox web portal and register as a user. For sandbox mobile, only Smart Subscribers may be able to access the site and register.
- 2. Why do I need to register?
- To enjoy everything that sandbox has to offer, it is best that you register. Prior to registering, you can already browse content on Tunes, Games and Moviemania and enjoy available previews. But if you want to purchase content you like for your mobile phone or try MyGroups, check out Forums and get Mail, you�ll need to register.
- 3. Does registration take long?
- Not at all. It can be completed in less than a minute. Just click on register and fill out the required fields.
- 4. Can I use the services right away after registering?
- After completing registration, next step is the activation of your registered account. This involves getting a link and an activation code soon after a successful registration. Smart mobile users will get this via text message and email. Other users will get this via email. This is to make sure that the person who registered and the owner of the email address and/or mobile number are one and the same. To complete the process, simply go to the link in the message and enter the activation code. All services, except Mail, are available to all users after registration. Currently, users with Smart mobile numbers will automatically get an email address and inbox on sandbox Mail, while others will not.
- 5. How many times do I need to register?
- You only need to register once. And because our system keeps a record, you don�t have to re-register on each service. You register only once for Tunes, Games, Moviemania, MyGroups, Forums and Mail.
- 6. Do I register separately for forums, mygroups and email?
- The single sign on automatically registers you for all services. No need to sign on separately for each of them.
- 7. Can I change my username and password later on?
- Changing your username and password implies the creation of a new account which means you will not hold a record of your information or activity from your previous or original account. So unless you plan to keep more than one account active, the best thing is to keep the same username and password. If you must create another account for any reason, you must use specify another mobile number and email address that will be unique to that new account. Otherwise registration errors will result.
- 8. What is the Activation Code and what does it do?
- The activation code will be sent to you via your mobile phone (for smart mobile phone users) and your registered email. You need to type the activation code when asked to be able to complete the registration process.
- 9. What if I forget my username and/or password?
- If you forget your password, just click on the Forgot username/ password link and your password, along with your username, will be sent to your email address once the security question in answered. You can use the system generated password the next time you login. Once you get the system generated password, you can now change it to your own. Once logged in, go to My accounts and click on the Update button below. You can change your password on the "new password" field.
- 10. Do I have to have a mobile number to register?
- If you�re buying content to be delivered to your mobile, you have to have a mobile number. But if you don�t you should at least have an email address to allow us to send you an activation code that completes your activation.
- 11. Do I need to register to preview, purchase and download content like music?
- You can preview without registering but downloading content requires that you are both registered and logged in. If you�re not registered and you click to purchase and download content, you will be taken to the registration page. If you�re registered and not logged in, you will be shown the login page.
- Didn't get what you're looking for? Click here for more info.
Frequently Asked Questions
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