 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
- PROBLEM
- RECOMMENDED SOLUTION
Navigation
- I can open the Sandbox website but display is garbled (images are not displayed properly). Other websites that I've already opened don’t have the same garbled display problem.
Other websites that I've already opened don’t have the same garbled display problem.- If you are able to open other websites without distorted displays, please email us at customercare@smart.com.ph with the details and a page screenshot. However, if display is garbled in other websites, try to get in touch with your internet service provider for further assistance.
Note that ISP speed can be considered as a factor wherein display of graphics/images are affected during browsing).Account-related
- I cannot register
(or am currently encountering problems with the registration process)
I did not receive the account activation code via SMS and/or via e-mail address.
(If subscriber did not register a SMART mobile number, account activation code shall be sent to the registered email address to complete the registration process.)
I cannot retrieve my username and account password via "Forgot Username and Password?" facility.
I would like to register a new username using the same cellphone number/email address. I would like to delete my existing account.- Please check if you are able to fill out the required fields properly with the correct format. If problem still persists, please email us at customercare@smart.com.ph with the details and a page screenshot.
Otherwise, please try to properly accomplish the registration form. Please ensure that you click the SUBMIT button to complete the registration.
Please check if you typed the correct username and/or try to use the self-help facilities found near the log-on section (i.e. Retrieve Activation Code, etc).
If you are still encountering problems, please email us at customercare@smart.com.ph with the details and a page screenshot.
Please ensure that you have typed your correct cellphone number. If you still cannot retrieve my username and account password via "Forgot Username and Password?" facility, please email us at customercare@smart.com.ph with your account details (registered cellphone number and/or email address) and a page screenshot.
This is currently not possible.
However you may try to use another SMART cellphone number/email address combination to create a new account (new username). However, any existing account/s will remain undeleted.Storefront (Preview/Purchase)
- I'm clicking the Preview button but it is unresponsive.
Note that not all contents have preview options (denoted as unclickable preview button). However, if a clickable button is unresponsive, then this should be for further checking.
Purchase was successful as displayed on the web page, SMART account was charged (either once and/or more than once) but I did not receive the requested service/content.
Purchase was successful as displayed on the web page, SMART account was charged but I did not receive the requested service/content.
I tried to purchase a content but did not get any confirmation page- Please check if you have encountered the same problem with the other links (i.e. Tunes, Movies, etc).
If you were not able to encounter the same problem with the other links, please email us at customercare@smart.com.ph with the details and a page screenshot.
Please check if you are able to confirm the correct cellphone number prior to download (i.e. Tunes, Movies, etc). If so, please email us at customercare@smart.com.ph with the details (content ID/content name, date/time of download) for further checking.
User might not be a Smart Subscriber. Please ensure that you have registered a SMART mobile number to enjoy Sandbox content downloads.Community - Email, MyGroups, or Forums
- I'm already a registered Sandbox user and I'm currently encountering problems with either Email, MyGroups, or Forums service
- Please email us at customercare@smart.com.ph with the details (problem encountered, date/time) and a page screenshot for further checking.
troubleshooting guide
Advertisement | Advertise with us
|
|
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
